Privacy policy

Draft for legal review. Items in square brackets must be completed before publication.

1. Controller

[Company name], [registered address], Poland, is the controller for the personal data described in this policy. Contact: [email protected]. [Data protection officer, if appointed.]

For data our customers put into Readyby about their cleaners, owners and bookings, the customer is the controller and we are the processor; see the data processing agreement.

2. What we process

• Website visitors: pages visited and technical data. Analytics and marketing cookies only with your consent; see the cookie policy.
• Demo, pilot and contact requests: name, work email, phone (optional), company, country, number of apartments and cleaners, booking system, your message and the campaign you came from.
• Account holders: name, email, company, country, language, billing and tax details.

3. Why and on what legal basis

• To answer your request and, if you ask, give you a demo (steps before a contract, Art. 6(1)(b) GDPR).
• To provide the service and bill for it (contract, Art. 6(1)(b); legal obligations, Art. 6(1)(c)).
• To measure and improve the website and our campaigns (consent, Art. 6(1)(a)).
• To keep the service secure (legitimate interest, Art. 6(1)(f)).

4. Guests

Readyby stores only check-in and check-out dates, the number of guests and the booking source. We do not store guest names, emails or phone numbers.

5. Recipients

Hosting and storage in the EU, email delivery, messaging providers (WhatsApp, and later Viber and SMS), payment processing and AI model providers. [List of processors and their locations.] Transfers outside the EEA rely on adequacy decisions or standard contractual clauses.

6. How long

Requests from the website: up to [24] months after the last contact. Account data: for the duration of the contract and as required by tax law afterwards. [Retention schedule to be confirmed.]

7. Your rights

You may access, correct, delete or export your data, object to processing, withdraw consent at any time and complain to a supervisory authority (in Poland: Prezes UODO).

8. Changes

We will publish changes on this page and update the date above.