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When plans change
Late check-outs, a cleaner running late, damage in the apartment, off-topic questions. What Readyby does on its own and what it brings to you.
Most of a manager's day goes on changes, not on the plan. This page covers the usual ones.
A booking changes or is cancelled
Readyby checks each calendar every 15 minutes. If the dates change, the cleaning moves with them and the cleaner gets a WhatsApp message with the new window. If the booking is cancelled, the cleaning is cancelled and the cleaner is told it will not take place. You do not have to forward anything.
The cleaner is running late
A cleaner can write in their own words. If the new time still fits the window, the coordinator moves the start and confirms. If it does not fit, it promises nothing and passes the request to you:
The cleaner cannot come
When a cleaner calls in sick or turns a cleaning down, a replacement request appears in the Inbox with suggested colleagues who are free and work in that district. You confirm with one click.
Something is broken or dirty
A problem reported from the cleaner app becomes an incident. Urgent incidents come first in your Inbox, and the owner sees the incident in their report.
The same works in WhatsApp: a cleaner who writes "only 2 towels instead of 4" gets an answer that the manager has been told.
Questions that are not about cleaning
The coordinator only talks about cleanings and the schedule. Anything else gets a polite refusal, in the language the cleaner wrote in:
Guests arrive the same day
Cleanings with a check-in on the same day are flagged Guests arrive today, both on the manager's Today screen and in the cleaner's plan. A cleaning that has not started on time is flagged, so you can act while there is still time.